Refund Policy

Overview

This Refund Policy applies to all Starter Packs plans offered by Ke2B LLC, covering both Essential and Pro plans. Please read this policy carefully to understand your rights regarding refunds and cancellations.

Refund Policy for Annual Subscriptions

For annual subscriptions, you are entitled to a full refund if you request it within 30 days of purchase. However, a non-refundable $59 domain retention fee will be deducted from the total refund amount if a domain has been registered as part of the service.

• Refund window: 30 days from the date of purchase.
• Domain fees: If a domain is registered within this time, $59 will be deducted from your refund.
• Cancellation after 30 days: Refunds will not be provided after 30 days of purchase. However, you can cancel your subscription anytime, and your service will continue until the end of the current billing cycle.

Refund Policy for Monthly Subscriptions

For monthly subscriptions, refunds are not available. You may cancel your subscription at any time, but your service will continue until the end of the current billing period.

• Domain transfer: After 12 consecutive monthly payments, domain ownership will be automatically transferred to you at no additional cost. If the subscription is canceled before 12 months, a $59 domain retention fee will apply, and domain ownership will not be transferred.

Refund Exceptions

In the following cases, refunds may not be provided:

1. Domain Transfer Completed: Once the domain ownership has been transferred to the customer, no refund will be issued for services already rendered.
2. Custom Projects: If your service includes custom solutions beyond the standard Essential or Pro plans, those fees may be non-refundable based on the scope and progress of the custom work.

How to Request a Refund

To request a refund, please contact our support team at keke@ke2b.com or the Contact page with your order details and the reason for the request. All refund requests will be processed within 5-7 business days after approval.

Final Notes

• This Refund Policy is subject to change at any time, and we reserve the right to modify it without prior notice. We recommend reviewing this page periodically to stay informed of any updates.
• By purchasing any of our Starter Packs plans, you agree to the terms outlined in this Refund Policy, including any future amendments.

FAQs

What is the refund window for annual subscriptions?

You can request a refund within 30 days of purchasing an annual subscription. However, if a domain has been registered, $59 will be deducted from the total refund amount.

Can I get a refund for monthly subscriptions?

Refunds are not available for monthly subscriptions. You can cancel anytime, but your service will continue until the end of the current billing cycle.

What happens to the domain if I cancel my subscription?

For monthly subscribers, domain ownership will transfer after 12 months of consecutive payments. If you cancel before 12 months, a $59 fee applies, and the domain will not be transferred.

How long does it take to process a refund?

Refund requests, once approved, will be processed within 5-7 business days.